Superior Striping · Legal
Superior Striping Privacy Policy
This Privacy Policy explains how Superior Striping, LLC ("Superior Striping," "we," "us," or "our") collects, uses, discloses, retains, and protects personal information through our website, estimate and contact forms, customer communications, text messaging program, services, and private business operations platform.
1. Information We Collect
We may collect contact information, including name, business name, email address, phone number, service and property address, requested services, project details, estimate and scheduling information, communications, photos or documents voluntarily provided, and feedback or review-follow-up history.
If a person chooses to receive text messages, we may maintain the mobile number, date and source of consent, disclosure version presented, messaging history, delivery status, and opt-in, opt-out, or help requests.
2. How We Use Information
We use information to respond to estimate requests, schedule and perform services, communicate about projects and customer support, administer our business records, improve services, protect our systems, and comply with legal obligations.
3. Superior Striping Text Messaging Program
Customers who expressly opt in may receive messages concerning estimate requests, scheduling, project updates, customer care, service completion, satisfaction follow-up, and requests for honest feedback or a review. Message frequency varies; automated review follow-ups may include up to four messages per completed job. Message and data rates may apply.
SMS consent is optional and is not a condition of purchase or of requesting an estimate. A customer may reply STOP to opt out or HELP for assistance. A customer may submit an estimate or contact form without agreeing to SMS messages.
Our complete messaging terms are available at https://superior-striping.com/sms-terms-and-conditions/.
4. How We Disclose Information
We may use service providers that process information solely on our behalf for website hosting, forms, cloud infrastructure, authentication, databases, file storage, analytics, security, email delivery, SMS delivery, customer support, and CRM administration. Those providers may use information only as necessary to perform services for Superior Striping.
We may disclose information when required by law, to protect rights or safety, or in connection with a business transaction, subject to applicable law. Mobile opt-in data and messaging consent are not transferred for another party's independent marketing or promotional use.
5. Retention and Security
We retain information for as long as reasonably necessary for customer service, project documentation, warranties, accounting, insurance, tax, safety, legal compliance, and business records. We use reasonable administrative, technical, and organizational safeguards, although no system can guarantee absolute security.
6. CRM and Google Sign-In
Superior Striping CRM is a private, invitation-only system for authorized personnel and approved service providers. When an authorized user selects Google Sign-In, we use basic profile information only to authenticate the user, associate the account with approved access, maintain security, and administer the CRM. We do not receive the user's Google password or request access to Gmail, Google Drive, Google Calendar, Google Contacts, payment information, or unrelated Google Account content.
7. Your Choices
You may request access, correction, or deletion of personal information subject to applicable law and legitimate recordkeeping needs. You may opt out of text messages at any time by replying STOP. You may also reply HELP for messaging assistance.
8. Contact Us
Superior Striping, LLC
2710 S Banner Ct
Nampa, ID 83686
Email: privacy@superior-striping.com
Customer service: estimates@superior-striping.com
Phone: (208) 249-2183