These SMS Terms & Conditions govern text messages sent by Superior Striping, LLC ("Superior Striping," "we," "us," or "our").
1. Program description
Customers who expressly opt in may receive text messages concerning estimate requests, scheduling, appointment or project updates, customer service, service completion, satisfaction follow-up, and requests for honest feedback or a review.
2. Optional consent
SMS consent is optional and is not a condition of purchasing a service or requesting an estimate. Website consent boxes are intended to be unchecked by default. A customer may submit an estimate or contact form without agreeing to receive SMS messages.
Only the person who owns or is authorized to use the mobile number may provide consent for that number. If a mobile number changes owners, the new owner must provide new consent.
3. Message frequency and charges
Message frequency varies according to the customer's request, project, and interactions with Superior Striping. Automated review follow-ups may include up to four messages per completed job. Message and data rates may apply according to the customer's mobile plan. Superior Striping does not charge a separate fee for the SMS program.
4. Opt out
A customer may opt out at any time by replying STOP. We may send one final confirmation message after an opt-out request. After opt-out, no further campaign messages will be sent unless the customer provides new consent, including by replying START or UNSTOP where supported.
Other recognized opt-out keywords may include CANCEL, END, OPT OUT, OPT-OUT, QUIT, REVOKE, STOP ALL, STOPALL, or UNSUBSCRIBE.
5. Help
Reply HELP or INFO for assistance. Customers may also contact:
- Email: estimates@superior-striping.com
- Phone: (208) 249-2183
6. Delivery
Message delivery is subject to effective transmission by the customer's mobile carrier and is not guaranteed. Carriers are not liable for any delayed or undelivered messages. Supported carriers and messaging availability may change.
7. Privacy
Superior Striping's handling of personal information, mobile numbers, and messaging consent is described in the Privacy Policy:
Mobile information and messaging consent are not sold or shared with third parties or affiliates for their marketing or promotional purposes.
8. Honest feedback
Review and feedback requests seek the customer's honest experience. A review is voluntary and does not affect service, warranty, support, or the customer's relationship with Superior Striping.
9. Changes
We may update these SMS Terms to reflect changes in the program, law, or industry requirements. The current version will be posted on this page with an updated date. If a change requires new consent, we will obtain it before sending messages under the materially changed program.
10. Contact
Superior Striping, LLC
2710 S Banner Ct
Nampa, ID 83686
United States
Email: estimates@superior-striping.com
Phone: (208) 249-2183